Can I return or exchange the product after the purchase?
A: Sure thing! If you are not fully satisfied with your purchase, you will have 30 calendar days to return or exchange Furbo from the date you received it. If you found defects in material and workmanship. Please contact [email protected].
P.S.: Please note that our return or exchange policy does not cover the damages caused by accident, misuse, abuse, product modification or neglect.
Does Furbo come with a warranty?
Yes! Furbo comes with a one year free warranty starting from the date of shipping. Your Furbo warranty covers all defects in material and workmanship, except the following:
- Damage caused by accident, misuse, abuse, disassembly, unauthorized modification or neglect.
- Damage caused by liquid contact.
- Damage resulting from failure to follow instructions contained in your instruction manual.
- Damage resulting from the performance of repairs by someone not authorized by our company.
Where should I place Furbo?
Good question! Depending on where your dog usually wanders, you can place Furbo anywhere at home away from direct sunlight and moisture. We recommend placing Furbo 12 to 20 inches above the floor, or based on your dog’s height. You will find a set of three fixed 3M double-sided tape mounted on the bottom of your Furbo unit to aid with stabilization. .
If you own a tripod, you can also use the tripod mounting sockets on the bottom of Furbo to attach it to your tripod.
Can my family members and I connect to Furbo at the same time?
Yes, you can! Furbo is user friendly for family members, but to protect your privacy, one Furbo will correspond to one email account and password. If there are multiple users, we recommend sharing a family account and password.
P.S. Please note that Furbo can only have two people connected at the same time.
What is the minimum WiFi upload speed needed for Furbo to transmit data smoothly?
We recommend the WiFi upload speed to be at least 0.8 Mbps (0.1 MB/s) to maintain the best video streaming quality.
What does each of the colored lights mean?
Each light has its own meaning as listed below:
- White light: Furbo is starting up
- Green light: Furbo is ready for setup
- Purple light: No Wi-Fi connection
- Yellow light: Furbo is in Standby mode
- Blue light: Furbo is in use!
P.S. Dogs can see the color yellow and blue, which means your furry best friend can tell whether you are using Furbo or not when he or she sees the light on Furbo!
Current Estimated Shipping Date: July 2016
For the first 3000 orders, delivery will commence on July 21st. For the remaining orders (orders made after the 22nd of May) delivery will commence early August.
Last Updated At: 07/11/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.